Return & Refund Policy
Ryan Chrysler Dodge Jeep Ram in Monticello is committed to providing clear information about our return and refund policies. Because vehicle purchases differ from traditional retail transactions, return eligibility varies depending on whether you are purchasing a vehicle, part, or accessory.
Vehicle Purchase Returns
Purchases of new Chrysler, Dodge, Jeep, Ram, and pre-owned vehicles from Ryan Chrysler Dodge Jeep Ram in Monticello are considered final once the vehicle purchase transaction has been completed. We do not offer a general return or exchange period for completed vehicle purchases.
If you have questions or concerns regarding a vehicle purchase, please contact Ryan Chrysler Dodge Jeep Ram in Monticello so our team can assist you.
Parts and Accessories Returns
Eligible parts and accessories may be returned within 10 days of purchase. A 30% handling charge applies to all eligible returns. No refunds will be issued after 10 days.
Electrical parts and special-order parts are not eligible for return or refund. We recommend confirming part numbers, fitment, and return eligibility with the Ryan Chrysler Dodge Jeep Ram Parts Department before completing your purchase.
Manufacturer Return or Exchange Programs
From time to time, Chrysler, Dodge, Jeep, Ram, Mopar, or Stellantis may offer a separate satisfaction, return, or exchange program for qualifying vehicles or products. If such a program is available, eligibility and participation are subject to the manufacturer's current terms, conditions, restrictions, and time limits. Manufacturer programs are separate from Ryan Chrysler Dodge Jeep Ram in Monticello's return policy and may be changed or discontinued by the manufacturer.
Questions About Returns or Refunds
If you have questions about whether a part or accessory is eligible for return, or have questions regarding a vehicle purchase, please contact Ryan Chrysler Dodge Jeep Ram in Monticello for assistance.
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Frequently Asked Questions
Can I return a vehicle after purchasing it from Ryan Chrysler Dodge Jeep Ram in Monticello?
No. New Chrysler, Dodge, Jeep, Ram, and pre-owned vehicle purchases are considered final once the vehicle purchase transaction has been completed. Ryan Chrysler Dodge Jeep Ram in Monticello does not offer a general return or exchange period for completed vehicle purchases.
Can I return a part or accessory purchased from Ryan CDJR Monticello?
Eligible parts and accessories may be returned within 10 days of purchase. A 30% handling charge applies to all eligible returns. No refunds are available after 10 days.
Are electrical parts returnable?
No. Electrical parts are not eligible for return or refund.
Can I return a special-order part?
No. Special-order parts are not eligible for return or refund.
Is there a handling charge for parts and accessories returns?
Yes. A 30% handling charge applies to all eligible parts and accessories returns.
Does Ryan CDJR Monticello participate in manufacturer vehicle return or exchange programs?
If Chrysler, Dodge, Jeep, Ram, Mopar, or Stellantis offers an applicable return, exchange, or satisfaction program, eligibility is determined by the manufacturer's current terms and conditions. These programs are separate from Ryan CDJR Monticello's return policy and may not be available for every vehicle or product or at all times.
Who should I contact with a question about a return or refund?
Please contact Ryan Chrysler Dodge Jeep Ram in Monticello. Our team can help determine whether an eligible part or accessory qualifies for return or answer questions regarding your vehicle purchase.
Contact Ryan CDJR Monticello if you have questions about our vehicle, parts, or accessories return and refund policies.